The four factory roles are for people on the floor. Each one photographs the order card when their step is done, writes a daily work report, finds any order to look at its photos and video, and has their own attendance, salary, tasks and messages. A Helper has no fixed step.
Where to find it
You pick the role in two places: on the staff profile (Admin › ERP › HR Department › Staff › Edit › Job / role) or on the login (Admin › Administration › Users & access › Users & logins). A factory worker sees their links in My workspace at the top of the sidebar.
Who can use it
| Role | Their own step | Ticked by itself | Fine to add |
|---|---|---|---|
| Cutting Man | Cutting | Factory work: submit cutting / sewing / QC, Daily work report | — |
| Sewing Operator | Sewing | Factory work: submit cutting / sewing / QC, Daily work report | — |
| QC Man | QC | Factory work: submit cutting / sewing / QC, Daily work report | — |
| Helper | none | Daily work report, Factory work | Every order: see and print |
What each of them sees:
- Submit work: photograph the order card when a step is done. Their own step comes first in the list.
- Factory work: a list of the work they submitted themselves, not anyone else's.
- Mistakes & fines: tag the person who made a mistake on an order they worked on, and see the tags they got.
- My attendance and My salary, once their login is linked to a staff profile.
- My tasks, Requests & messages, Notifications and My work guide.
- Daily work: their daily work report, for all four jobs.
- Find an order: any order by invoice, parcel ID, phone or the card's QR, to see its photos and video (read-only, no money).
- Notes to the seller: a note on an order to its seller, with a photo if needed.
Good to know
- Other steps count as exceptional work. Any factory worker can submit a step that is not their own, for example a Sewing Operator who cuts one day. It is recorded but does not count towards their target. A Helper has no step of their own, so everything a Helper submits is exceptional work.
- Nobody tags themselves. A worker can only tag someone else who worked on the same order. Only a Super Admin or an Admin can remove a tag.
- No money, no settings. These roles do not see other people's work, salaries, the cashbook or store settings.
- The office sees everything. Super Admin, Admin and Manager see everyone's factory work, the totals per person and the daily reports.
Common problems
- "My attendance" or "My salary" is missing. The login is not linked to a staff profile. Open the person's profile, choose their login under Admin login, and save.
- A worker does not see Daily work. The tick may have been taken off, or their job on the form is not a factory job. Tick Daily work report on their user form in Users & logins and press Save.
- A screen says it "is in the … package". Your free trial has ended and your package does not include factory production or staff. Choose a package in Package & billing.
Related
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