AI Marketing reads what your customers wrote to you in the last 30 days, in the Inbox (Messenger, Instagram, WhatsApp) and the website chat. So its posts, ads and messages answer the questions and doubts your customers really have, in the words they use.
Where to find it
Admin › Autopilot AI › AI Marketing:
- Write tab: the tick Answer what customers ask in my chats (Messenger, Instagram, WhatsApp, website chat). It is on by default.
- Today's plan tab: every plan reads the chats, and shows What your customers keep asking (from your chats) under the 3 campaigns.
How it works
- The AI takes the messages customers sent you in the last 30 days: incoming Inbox messages and visitors' website chat messages.
- Before anything goes to the AI, phone numbers, links and e-mail addresses are taken out. Only the words go, never who wrote them.
- Very short messages are skipped and the same line is used once.
- In Write, the AI answers those usual questions inside the text. In Today's plan, it sums up up to 5 things customers keep asking and builds ideas on them.
Example: many Rangdhanu Fashion customers ask "Is it pure cotton?" and "Delivery charge to Chattogram?". With the tick on, the next post says the fabric clearly and the delivery charge you taught the AI, so fewer people need to ask.
Who will get it?
On the Write tab, Who will get it? picks the customer group the text speaks to, such as VIP, Inactive or Chat leads. Together with the chat words, a text for Inactive customers can bring them back by answering what held them up.
Good to know
- No chats yet? The AI writes from your products and what you taught it.
- Untick it when you want a text that ignores the chats, for example a plain new-arrival post.
- Facts still come from you. The AI uses chat words to know the questions; prices, delivery charges and offers still come from your products, what you taught it and your goal.